4/2/2023 0 Comments Hotel radi![]() There were, of course, also other service providers that promised us the stars and the moon, but we wanted to see the facts. Communicating in a structured manner, the possibility to easily transmit information from one point to another and to act on this information without misunderstandings as well as the modern look and user-friendliness of the system: All these factors appeal to young talents and make Radisson Hotel Group stand out as a company that embodies the spirit of the times. hotelkit promotes this modern philosophical approach by providing new employees easy access to their new work environment. Particularly in the hospitality industry, where there is a constant personal shortage, it’s important to create incentives and to retain employees: Let’s use this! Does the hotelkit App make the workplace more appealing for young talents?Ībsolutely, yes! Today’s employees are looking for a workplace that provides meaningfulness. So why shouldn’t we use these modern tools in the workplace, especially since the new generation of employees actually expects this. What makes hotelkit an outstanding tool in my opinion is its promotion of the cultural aspect: We live in a digital age and digital communication and other technological tools accompany us in our day to day lives. Patrick Apostolo Corporate Operations Director EMEA at Radisson Hotel Group Today, we are all connected with each other and able to exchange ideas and suggested solutions. In the hospitality industry, there is this old belief that every hotel is its own little kingdom, convinced that it is doing everything right. Hotelkit has not only facilitated our daily work routines, but it has also freed us from our insular thinking. How does the Radisson Hotel Group benefit from hotelkit? This information was then distributed and the teams at the different sites were familiarized with it and trained accordingly. The new guidelines were summarized in a single document which then had to be adapted to all the needs of the individual countries at national level. In the past, we communicated new standards through a kind of newsletter. Patrick Apostolo Corporate Operations Director EMEA at Radisson Hotel Group How were the SOPs previously communicated to the individual hotels? What challenges did you encounter in doing so? Since the implementation of the software, our teams have grown closer and instead of wasting tons of paper, they can now communicate transparently with each other via this digital tool. Furthermore, hotelkit enabled us to overcome the challenges that made keeping our promise to our guests difficult. ![]() Housekeeping, maintenance work, communication and collaboration: We were able to improve our productivity and workflows significantly in all areas. With hotelkit we found a partner that made all of this and much more possible. To do this, we needed a digital platform that would transmit guest requests directly to the responsible hotel employees. Our aim was to find a tool that would help us deliver this promise. Why was the Radisson Hotel Group looking for a solution to digitalize their work processes?Īs an international provider of hospitality, we commit to deliver the promises we make: We want our guests to experience memorable moments in our hotels. ![]() In this interview, Patrick Apostolo tells us why they decided in favor of this software, what changes they noticed following the implementation of the communication platform and what makes the collaboration of these two companies stand out. Currently, 220 Radisson hotels in 44 countries in EMEA-and counting-are working successfully with hotelkit. The goal was to optimize the collaboration and the communication in the individual hotels as well as between headquarters and the different sites and to communicate SOPs and best practices transparently via one digital platform. He is among the pioneers at Radisson Hotel Group that paved the way for the implementation of the cloud-based Hotel Operations Platform hotelkit within the international hotel chain. Tours Travel president Diana Hechler's new book, "Strolling with Your Elephant: Perfect Moments in Travel," features nearly.As the Corporate Operations Director for the EMEA region Patrick Apostolo has a key role within the Radisson Hotel Group. She wrote the book on unique travel experiences D.The timing of Norwegian Cruise Line Holdings' plan to pull back on marketing Norwegian Cruise Line Holdings may have found an opportune time to curtail its advertising spending now that bookings are.Celebrity chef's visit inspires new feature at Pineapple Beach Club Antigua The resort launched a gourmet dinner series following a visit from Ameera, a former "Cutthroat Kitchen" winner who created.What NDC is really all about My opinion of NDC is that it is not primarily a better service but rather a better weapon in the airlines' war against the GDS.
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